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FAQs - Frequently Asked Questions about Delaware Traffic School
Can I take the entire course from home or do I have to attend a "test site"?
The majority of the course can be completed from home. The final exam, however, must be taken at an official test site in Delaware. At the test site, a test proctor will verify your driver's license and log you onto a special final exam screen. The 25 question final usually takes under 30 minutes to complete and you will know immediately if you have passed. Click Here are available test site locations.
CompUSA 464 - South Charlotte
9571 South Blvd.
Carolina Pavillion Shopping Center
Charlotte DE, 28273
(704) 552-5993
CompUSA 567 - Charlotte Superstore
6301 East Independence Blvd.
Charlotte DE, 28212
(704) 536-2202
Centuria Network
2839 Ogletown Road
Newark DE, 19713
(302) 731-5100
Rehoboth Race-In Deli and InternetCafe
4284A Highway One
Rehoboth Beach DE, 19971
(302) 227-0700
THE UPS STORE #3444
110 W. Ninth Street
Wilmington DE, 19801
(302) 661-1665
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How long does it take to get the certificate?
There are different ways of receiving the completion certificate. Because of security reasons, it is impossible for you to print your own certificate, so the original certificate must be sent directly from our office to you. When you enroll, you may choose for regular mail or expedited service.
Does the course cost anything?
Unfortunately, there is a cost to attend Delaware Online Defensive Driving. The price will cover all elements of the course including immediate access to the site and the completion certificate. Regular in-class defensive driving school courses charge similar fees. Defensive driving courses are a privately operated industry and whether you sit in a class or choose this online program, you will need to pay for it.
How can I pay for the course?
You can pay for the course two different ways, either by credit card or by check/ money order. After you fill out the registration form, you can be linked to a completely secure credit card page where you pay quickly and effortlessly. The site is encrypted to make your on-line purchase safe. The other way to pay for the course is to mail a check or money order. Make sure to send the check before you complete the course or your certificate will not be mailed.
What if my deadline for completion of the defensive driving course has passed?
Contact your court or state directly for instructions regarding extension of your due date. Delaware Online Defensive Driving cannot extend your due date.
How do I register for this course?
Registration for this course is quite simple. You can register for e State Traffic School here and be taken to the online registration page. Just complete all the appropriate fields and you can get started right away. You may also call us at 877-972-4665 during normal business hours, 9:00AM-12:00AM Monday-Friday and 11:00AM-7:00PM Saturday and Sunday to register on the phone. Either way, it just takes minutes and you are able to start right away.
Can I use someone else's computer or Internet service?
That is what makes this course so easy and great! You can take this from home, work, a friend or family's house, your local library, or you can even rent time on the Internet at CompUSA. Whatever computer you use, you simply need Internet access. You can also start on your own computer and then finish on another. *This program also works with WEBTV.
Must I complete this course in one sitting?
Delaware Online Defensive Driving is designed for the person who does not have a lot of time. The course is broken up into numerous sections. You can complete one segment, for example, log off, and then log back on at a later time, and the computer will record the section you have completed. You can log on and off as many times as you wish until you complete the program. You can also do the entire course in one sitting.....it is up to you.
What if I have no e-mail address?
Do not worry if you have no e-mail address, as one is not needed to take this course. Any correspondence can be directly printed off the program or be done via mail or telephone. On the registration for just skip the email field as it is not mandatory. You may also use a friend's e-mail address, if you wish.
I have already enrolled. How do I get back into the program?
If you have already enrolled, you have a username and password. You may re-enter those codes below where instructed as many times as necessary to access and complete the program. If you have forgotten or lost your username or password, give us a call at 888-466-7839.
I just got knocked off line in the middle of a section. What do I do now?
Many Internet users are knocked off line frequently. This may result from a lost Internet connection, another call interrupting your connection if you are on a single line with call waiting, or simply because your own computer crashes. Remember, as you complete each section of the course, your progress is logged. Completion of chapter one, for example, cannot be lost if your answers are submitted to the system and graded on screen. Being knocked off line at that point, will only bring you back to the start of the next chapter, it will not delete chapter one. Our website is unable to control your Internet connection and inactivity on your part will not result in our system knocking you off line. Any activity requirements will be on the part of your Internet service provider.
Are there any special computer or download requirements to participate in the course?
There are no videos to download in our program and no special requirements at all of your computer. If you are on this screen and on our website, you can enroll and complete the course without a problem.
What happens if I fail the final? Can I take it again?
You may take the final an unlimited number of times without having to pay a retake fee. A new final will appear on screen immediately when you fail. You will have mutliple times to pass the final exam, if needed. The tuition includes the entire program and the completion certificate. If you do not pass, you will be able to retake our program immediately at no additional charge.
What should I do if I have lost my ticket?
Call the Voluntary Assessment Center at 302-739-6911; Or if you received the ticket in a municipality, you may try calling the Alderman's Court in the appropriate municipality listed below:
| Bethany Beach | (303) 539-8011 |
| Delmar | (302) 846-2138 |
| Dewey Beach | (302) 227-6363 |
| Laurel | (302) 875-2855 |
| Newark | (302) 366-7028 |
| Newport | (302) 994-6403 |
| Rehoboth | (302) 227-7917 |
What if I am new to computers?
Our program is very simple. It is designed to accommodate the expert and the novice Internet user. You can register for e State Traffic School here and be taken to the online registration page. Just complete all the appropriate fields and you can get started right away. Or, you may call us at 877-972-4665 and register in just minutes on the telephone and begin immediately!
Can I get a point credit on my driver penalties>
The Department of Insurance will consider the satisfactory completion of a Delaware Online Defensive Driving course (approved by the Delaware Department of Insurance) as a three (3) point credit when determining driver penalties. This credit is at the discretion of the Division and may vary from case to case.
Can I get my insurance premium reduced?
For insurance reduction, drivers receive 10% off their liability and personal injury insurance the first time they take the program (a six hour course). You may take a "refresher course" (a three hour course) to increase insurance discount to 15%. This course will not only help make you a safer driver, but will help your driving record and your wallet too.
What is my user name and password?
When you register, you choose your own password and username to gain access to the program immediately.
How can I contact Delaware Justice of the Peace Courts?
| Court / County | Location | Phone / Fax |
| Court 06 - Harrington / Kent County | 17111 S. DuPont Hwy
Harrington, DE 19952 | 302-398-8247
302-398-4237 - FAX |
| Court 07 - Dover / Kent County | 480 Bank Lane
Dover, DE 19904 | 302-739-4554
302-739-6797 - FAX |
| Court 16 - Dover / Kent County | 480 Bank Lane
Dover, DE 19904 | 302-739-4316
302-739-6797 - FAX |
| Court 08 - Smyrna / Kent County | 100 Monrovia Ave.
Smyrna DE 19977 | 302-653-7083
302-653-2888 - FAX
| | Voluntary Assessment Center / Kent County | PO BOX 7039
Dover, DE 19903 | 302-739-6911
302-739-7590 - FAX |
| Court 15 - Claymont / New Castle County | 130 Hickman Road
Suite 13
Claymont, DE 19703 | 302-798-5327
302-798-4508 - FAX |
| Court 11 - New Castle / New Castle County | 61 Christiana Road
New Castle, DE 19720 | 302-323-4450
302-323-4452 - FAX |
| Court 10 - Price's Corner / New Castle County | 210 Greenbank Road
Wilmington, DE 19808 | 302-995-8640
302-995-8642 - FAX |
| Court 12 - Price's Corner / New Castle County | 212 Greenbank Road
Wilmington, DE 19808 | 302-995-8646
302-995-8647
302-995-8642 - FAX |
| Court 09 - Middletown / New Castle County | 757 North Broad Street
Middletown Square Shopping Center
Middletown, DE 19709 | 302-378-5221
302-378-5220 - FAX
TDD for the hearing impaired:
302-378-5206 |
| Court 13 - Wilmington / New Castle County | Concord Professional Bldg
1010 Concord Ave
Wilmington, DE 19802 | 302-577-2550
302-577-2526 - FAX |
| Court 20 - Wilmington / New Castle County | Public Safety Building
300 N Walnut St
Wilmington, DE 19801 | 302-577-7234
302-577-7237 - FAX |
| Court 03 - Georgetown / Sussex County | 23730 Shortly Road
Georgetown, DE 19947 | 302-856-1445
302-856-5844 - FAX |
| Court 17 - Georgetown / Sussex County | 23730 Shortly Road
Georgetown, DE 19947 | 302-856-1447
302-856-4654 - FAX |
| Court 14 - Georgetown DUI / Sussex County | 5 East Pine Street
Georgetown, DE 19947 | 302-856-4657
302-856-4659 - FAX |
| Court 02 - Rehoboth (Videophone) / Sussex County | 31 Route 24
Rehoboth Beach, DE 19971 | 302-645-6163
302-645-8842 - FAX |
| Court 05 - Milford / Sussex County | 715 S. DuPont Highway
Milford, DE 19963 | 302-422-5922
302-422-1527 - FAX |
| Court 01 - Millsboro / Sussex County | 553 East DuPont Hwy
Millsboro, DE 19966 | 302-934-7268
302-934-1414 - FAX |
| Court 04 - Seaford / Sussex County | 408 Stein Highway
Seaford, DE 19973 | 302-628-2036
302-625-2049 - FAX |
| Court 19 - Seaford / Sussex County | 408 Stein Highway
Seaford, DE 19973 | 302-629-5433
302-628-6517 - FAX |
DRIVER SERVICES from http://www.dmv.de.gov/services/driver_services/drivers_license/dr_lic_violation.shtml
Information Regarding Violations
Purpose: The Driver Improvement Problem Driver Program is
designed to identify problem drivers, to change the problem driver’s
behavior by providing information and training opportunities and, if
necessary, to progressively impose sanctions as more convictions/points
are accumulated on individuals driving record. This program is governed
by Division Policy Regulation #45. The goal of the program is crash
prevention. The steps in the program are geared to the seriousness of
the driving record and may result in an advisory letter, mandatory suspension,
and/or completion of a behavioral modification/attitudinal-driving course.
A reinstatement fee of $25.00 must be paid to the Division of Motor
Vehicles in order to reinstate the license.
Delaware Point System
Violation |
Description |
Points |
Speeding |
1
– 9 miles per hour (MPH) over posted limit |
2 |
Speeding |
10
– 14 MPH over posted limit |
4 |
Speeding |
15
– 19 MPH over posted limit |
5 |
Speeding |
20 MPH or more over posted limit
*(May result in additional actions including suspension) |
5* |
Passing
a Stopped School Bus |
|
6 |
Reckless
Driving |
|
6 |
Aggressive
Driving |
|
6 |
Disregarding
Stop Sign or Red Light |
|
3 |
Other Moving Violations
(contained in Chapters 27, 44, 42 of Title 21) |
|
2 |
Calculated Points
Calculated points are credited at full point value for the first 12
months from the date of violation. After the initial 12 months have
expired, the calculated points will be credited at one-half point value
for the next 12 months. All actions are based upon total calculated
points within a 24-month period following the offense.
Driver Improvement Problem Driver Program Actions:
Calculated Points |
Action Item |
8 |
The Division of Motor Vehicles sends the driver an advisory letter. |
12 |
Driver must complete a behavior modification/attitudinal-driving course within 90 days after notification (unless extended by DMV). Failure to comply or upon preference of the driver, mandatory 2-month suspension will be imposed. |
14 |
Mandatory
4-month license suspension. To become eligible for reinstatement,
the driver must complete or have completed a behavior modification/attitudinal-driving
course within the previous 2 years. |
16 |
Mandatory
6-month license suspension. To become eligible for reinstatement,
the driver must complete or have completed a behavioral modification/attitudinal-driving
course within the previous 2 years. |
18 |
Mandatory
8-month license suspension. To become eligible for reinstatement,
the driver must complete or have completed a behavior modification/attitudinal-driving
course within the previous 2 years. |
20 |
Mandatory
10-month license suspension. To become eligible for reinstatement,
he driver must complete or have completed a behavior modification/attitudinal-driving
course within the previous 2 years. |
22 |
Mandatory
12-month license suspension. To become eligible for reinstatement,
the driver must complete or have completed a behavior modification/
attitudinal-driving course within the previous 2 years. |
Point Credit
A speeding violation of 1 to 14 mph over the posted speed limit
will not be assessed points, IF (a) it is the first violation within
any three (3) year period and (b) the ticket is paid through the Voluntary
Assessment Center. This 3-point credit is applied to a driver’s
point total with the satisfactory completion of an approved defensive
driving course. Defensive driving courses are valid for three (3) years.
Serious Speeding Violations
-
Advisory letter
sent to the driver when convicted for speeding 20-24 MPH over the
posted speed limit
- The driver will
be suspended for one (1) month when convicted of driving 25 MPH over
the posted speed limit. The length of suspension will increase by
one month for each additional 5 MPH over the initial 25-MPH threshold.
The driver may elect to attend the behavior modification/attitudinal-driving
course in lieu of license suspension when driving 25-29 MPH over the
posted limit. For speeding 30 MPH over the posted limit or more, the
suspension is mandatory.
- One-year suspension
when convicted of driving 50 MPH or more over the posted speed limit
or driving 100 MPH on a highway.
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